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Financial Security

Until July 2014, Australian consumers were protected by the Travel Agents Act and the Travel Compensation Fund, which ensured a refund of the consumer’s money in the case of a travel agent’s insolvency. In 2014, the Travel Agents Act was repealed, and it is no longer necessary for an Australian travel agent to hold a licence to operate.

Shortly following the closure of the Travel Compensation Fund, the Australian Federation of Travel Agents (AFTA), the principal national industry body representing travel agents, launched the ATAS accreditation scheme. The voluntary AFTA Travel Accreditation Scheme (ATAS) ensures that participating agents meet a number of criteria; including annual financial checks, suitable insurance policies, minimum levels of training and customer service, compliance with Australian Consumer Law and compliance with the ATAS Code of Conduct. ATAS accreditation is an indication of quality and reliability, and is a sign of a reputable travel agent.

As a member of AFTA (member number: 13971), Llama Travel’s financial records are monitored, and our accreditation with ATAS is an assurance of our strong financial position.

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Our Financial Position

For the financial year ending on 30 September 2018, Llama Travel posted record sales, with profit levels once again above 5% of turnover.

Luca Newbold, Director, said “We are delighted that Llama Travel has posted record results despite the continued political uncertainty. It is particularly pleasing that customer satisfaction remains incredibly high, as reflected in our being awarded the Top Tour Operator award in the 2019 Wanderlust Reader’s Travel Awards and being runner up in the 2018 Telegraph Travel Awards. We have a very strong financial position, with substantial financial reserves, no debts and no need to borrow money”

For further information, please contact Luca Newbold on 020 7263 3000.

Note: Llama Travel is a leading specialist tour operator. It was started in 2002 by Charles Newbold, former Managing Director of Thomson Holidays, and Luca Newbold, who spent four years living in Peru and travelling throughout South America.