Fantastic Experiences, Great Value

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FAQs

About us

Q: What can you tell me about Llama Travel’?

A: Llama Travel is a family-run business established in the UK in 2002. We are specialists in organising small group tours to Latin America. We had the opportunity to open an office in Melbourne in 2017 and are still excited about the chance to operate in a new market.

Q: Why does Llama Travel not sell through agents?

A: Selling direct cuts out agents’ fees, allowing us to provide great quality holidays at a much lower price than you’ll find with other operators. Coming directly to us also means that you will speak with an expert: we have all know our holidays inside-out. We enjoy getting to know our customers and feel you will receive the best customer service by speaking to our enthusiastic team.

Q: Why should I book with Llama Travel?

A: We are passionate about the destinations we offer. We are an award-winning company, providing high quality holidays at the lowest possible prices. We are committed to excellent customer service and 99% of our past customers would recommend us to a friend. You can find out what people are saying about our holidays here.

About our holidays

Q: How do your holidays work?

A: We offer flexible small group package tours. We have set itinerary modules which can be combined in different ways, giving you a more tailored experience at group tour prices. For example, you can combine our base Peru programme, Incas & Conquistadors, with stays in Lake Titicaca, Arequipa, the Amazon jungle and other destinations.

Q: Can I start my holiday on a different day and/or visit multiple countries?

A: We arrange holidays according to fixed departures as this is the most cost-effective way for us to operate. If you require more flexibility, let us know. We can include pre- and post-tour accommodation to tie in with international flights. A transfer between the airport and your hotel will be included on your arrival/departure day. If you’d like to combine itineraries for a longer, multi-destination trip, just ask!

Q: How are you able to maintain such low prices? I worry that you are compromising on quality…

A: We avoid agents’ fees by only selling direct. We’ve also developed good and long-lasting relationships with our local suppliers so are able to negotiate excellent deals on your behalf. Our flexible group tour model allows us to operate more cost-effectively than tailor-made operators while still offering flexibility and a good quality of service and accommodation.

Q: Do you provide support while I’m away?

A: An integral part of our service is providing support during your trip. Things usually run smoothly, but developing countries are prone to the odd strike or flight delay. If something doesn’t go according to plan, we will make the necessary arrangements and keep you up-to-date. If you have any issues or questions while away, you can call or email our local partners or our offices in the UK or Australia.

Q: Which meals are included?

A: Breakfast is included on every day of the tour. Lunch and/or dinner is also included on some excursions and in certain destinations the accommodation is full board (such as on Galapagos cruises and in wildlife lodges). Most of our hotels have a restaurant and our accommodation is well located with dining options nearby. You can see full details of meal inclusions by looking at the day by day itinerary for the holiday you would like to take.

Q: Are you able to book my international flights?

A: We currently do not include international flights between Australia and South America; however we can assist you in choosing suitable flights for your holiday.

Q: Which vaccinations do I need ?

A: It is best to speak to your GP or a travel clinic about health and vaccination requirements. You can visit the websites www.fitfortravel.nhs.uk and www.smartraveller.gov.au for good advice about travelling in the region. For country-specific advice regarding vaccinations and medical requirements, please visit the essential information page from within your chosen holiday page.

Q: Do I need a visa for my holiday?

A: Visas are not required in advance for Australian citizens for any Llama Travel destination in Latin America. For Australian passports endorsed in any way and all other passports, please ask the appropriate consulate: Peru (Tel: 02 9235 0300 or 02 9235 0311); Ecuador (Tel: 02 6286 4021); Argentina (Tel: 02 9262 2933); Chile (Tel: 03 9866 4041 or 02 9299 2533); Brazil (Tel: 02 9267 4414); Bolivia (Tel: 02 9247 4235); Colombia (Tel: 02 9955 0311 or 03 9602 1164); Uruguay (Tel: 02 6273 9100 or 02 9290 2896). You need a full 10 year passport valid for 6 months after your return to Australia. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.