Latin America Travel Experts Since 2002

0390 345 233

How to Book

To book a holiday or discuss your requirements, please call us on 03 9034 5233. We can usually confirm availability immediately, but may need to check with a supplier first.

Payment

You can pay by bank transfer, credit card, debit card (Visa or Mastercard) or cheque. For debit and credit card payments, there is a charge of 1.4% on balance payments. There is no debit or credit card fee payable on deposit payments. There is also no charge for bank transfers or cheques. We are unable to accept cash and American Express.

What’s included in the price

Prices are per person and are based on two persons sharing a room and include all accommodation, transfers, flights within Latin America, services of guides and reps (please note that tips are not included) and excursions listed in the itinerary.

Where applicable, entrance fees, taxes and charges are included in our prices at the rates advised to us at the time of preparation. An adjustment will be made to your price if any of these change before your holiday.

Passports and Visas

Visas are not required in advance for Australian citizens visiting Peru, Chile, Argentina, Ecuador, Colombia or Bolivia. For Australian passports endorsed in any way and all other passports, please ask the appropriate consulate: Peru (Tel: 02 9235 0300 or 02 9235 0311); Ecuador (Tel: 02 6286 4021); Argentina (Tel: 02 9262 2933); Chile (Tel: 03 9866 4041 or 02 9299 2533); Brazil (Tel: 02 9267 4414); Bolivia (Tel: 02 9247 4235); Colombia (Tel: 02 9955 0311 or 03 9602 1164).

To visit Brazil (even Iguazu Falls from Argentina), Australian citizens, and citizens of the US and some other countries, must obtain a Brazilian visa before travel. It is important to apply for your visa well in advance of your holiday (at least one month before travel). Full details on making a visa application can be found on the website of the Brazilian Embassy: camberra.itamaraty.gov.br/en-us/tourist_visa.xml

There is an immigration entry fee to enter Chile for citizens of Australia, and citizens of the US, Canada and some other countries. To enter Chile, a fee must be paid upon arrival in Santiago’s international airport.

There is also a reciprocal entry fee for US and Canadian citizens visiting Argentina. This must be paid in advance on the www.migraciones.gov.ar website and proof of payment must be shown at the arrival airport in Argentina. Prior to July 2017, an entry fee was also payable for Australian citizens visiting Argentina, but this is no longer the case.

You need a full 10-year passport valid for 6 months after your return to Australia. If you are flying via the US, you need to comply with US immigration requirements. Ask us for details.

If children are not travelling with both parents, some countries require a letter of consent to enter or depart. Please consult the appropriate consulate.

To issue some tickets, we require passport details and ages when you book. If you subsequently change your passport, please let us know as soon as possible.

Hotel grading

Official hotel ratings vary from country to country. Our standard hotels are tourist class hotels. Superior hotels usually offer better facilities and more comfort.

Hotel rooms

If you have a preference for a twin or a double room, please let us know. However, we cannot guarantee this as hotels do not allocate rooms until the day of arrival. Despite costing more per person, single rooms do not always offer the same level of comfort as doubles. Some hotel bathrooms have showers instead of baths. If you prefer a bath, please ask. If you arrive at a hotel before check-in time, your room may not be ready. You will be able to use the hotel facilities until your room is ready.

Tickets and vouchers

You will receive tickets approximately 10 days before departure, along with information on accommodation, transfers and excursions. Our agents in Latin America will give you your hotel and excursion vouchers when you arrive. Please check airline tickets carefully in case timings have changed after we issued your confirmation.

Excursions and Extensions

Excursions are operated together with other holidaymakers. These will usually be in English, although groups are sometimes a mix of English and Spanish or Portuguese speaking. A minimum of 2 people is required for some excursions. On some occasions, the order of excursions may vary.

Insurance

Adequate travel insurance is essential. We do not sell or recommend any specific policy. Please advise your insurer of any pre-existing medical conditions and, if you are booking a holiday involving high-altitude trekking, such as the Inca Trail, make sure that you are covered for this. If you are planning on carrying out any other activities, please ensure your insurance policy will cover you for these. Note that cancellation cover is often only available if insurance is purchased within two weeks of booking your holiday.

Age and fitness limitations

For most of our holidays, age is not a concern. However, a reasonable level of fitness is required, as most holidays require some walking, sometimes on uneven ground. Even relatively mild activities can be strenuous at altitude. High altitude trekking is more strenuous than an equivalent length walk at low altitude.

Health and vaccinations

Please consult your GP or a travel clinic about health and vaccination requirements. Advice for travellers is available at www.smartraveller.gov.au and www.fitfortravel.nhs.uk. Yellow fever and malaria precautions are recommended for visiting the jungle, Iguazu Falls and Rio de Janeiro, and some parts of Colombia, Brazil, Peru and Ecuador. Yellow Fever certificates are sometimes required if you have recently visited a country with an infected area. When re-entering Australia, you will be asked to present a yellow fever certificate if you have travelled to an at-risk country. People who are unable to provide a certificate will still be able to enter Australia. Children under 6 require proof of vaccination against polio to enter Brazil. Some GPs do not recommend yellow fever vaccinations for travellers over 60 years old. Please seek medical advice before you travel.

Parts of South America are at high altitude. Most visitors do not suffer major problems. However, shortness of breath is common and we advise you to take things calmly during your first day at altitude. If you suffer from a heart or lung condition, or think that you may suffer due to the altitude, please consult your GP.

When travelling, stomach illnesses are not uncommon due to changes in diet. We suggest you only drink bottled water and avoid ice in drinks. If you are unsure if salads and fruit have been washed in purified water, it is best to avoid them.

If you suffer from any disability or condition and are concerned whether this will affect the enjoyment of a holiday, please call us. We will do our best to help. We recommend that you bring any medicines you require from Australia.

Outside of major cities, medical facilities can be basic, meaning a lengthy transfer if hospital attention is required.

There have been reports of the Zika virus, a mosquito-borne virus, in various Latin American countries. Please check the Smartraveller website  for the latest advice regarding this. If you are pregnant, or planning on becoming pregnant, it is recommended that you speak to a medical professional prior to travel. 

Your safety and security

The countries visited on Llama Travel holidays are relatively safe to visit and most people experience no problems. However, as is the case anywhere in the world, crime can be a problem, especially in Rio and other large cities. Tourists can appear attractive targets to criminals. To minimise the risk, use common sense. Do not display signs of wealth, such as expensive looking jewellery or cameras. Avoid empty streets, especially on your own. Take a taxi after dark. By taking sensible precautions, you should have a trouble-free holiday.

Each country has its own standards for health and safety, but these are often not as good as in Australia. We take this into account when selecting hotels and request that they comply with all local regulations, but cannot guarantee that these are equivalent to Australian standards. Please take reasonable precautions to protect yourselves whilst on holiday, e.g. by locating fire exit routes.

Please also check the Department of Foreign Affairs and Trade travel advice for the countries you are visiting - Smartraveller website.